Service Call Notes and Policies
Automated Gate Systems are hazardous.
Implementation of all UL325 and ASTM F2200 current safety guidelines are the responsibility of the customer.
It is customer's responsibility to request information regarding UL325 and ASTM F2200 safety standards.
Service Call maintenance and repairs do NOT deflect liability of customer's gate systems onto Fix A Gate LLC.
Call Rates noted above do NOT include the price for parts required to complete a service call repair. Service Vehicles contain an inventory of the most commonly utilized maintenance parts but some repairs will require a formal quote and return trip. Service technician will request approval for the installation of parts required unless a predetermined approval value has been established as part of work order.
Note: If technician is unable to make contact to gain approval for the installation of parts an additional BILLABLE service call trip may be required for repairs. ALL service calls will include time for the technician to fully test all installed safety devices currently installed on the gates being serviced. Customer is responsible for clearly and completely describing the locations and problems being experienced in the request for service to ensure proper service. New Residential Customers are required to prepay the minimum service call rate by credit card before a technician is dispatched.
Service Call Response times are based on a "best effort" basis and Fix A Gate assumes no liability for longer response times.
In consideration of minimizing service call costs for our customers:
Service Calls only include inspection and repair to resolve the problem reported by the customer's "service request" and no preventative maintenance efforts.
Service Calls only include inspection and repairs for the specific location reported by the customer’s "service request" and no other locations unless specified.
Service Technicians are specifically focused on problem solving.
PMC technicians are specifically focused on preventative maintenance.
SALES | SERVICE | INSTALLATION | CRASHED GATE Repair
ACCESS CONTROL | LONG-RANGE WIRELESS | $0 VoIP | CODE COMPLIANCE